In our interviews with executives from 20 different top-tier provider organizations, we asked how wearable technology might support their patient care models and businesses. Below are highlights from these interviews.
Key Provider Motivations:
- Optimize Outcomes
- Gain Visibility into Patient Recovery
- Provide Excellent Patient Experience
During our product-market fit interviews and research, we identified several key benefits for a wearable mobile solution among various stakeholder groups involved in TJR surgeries.
TOP BENEFITS FOR PHYSICIANS:
- Outcomes Reporting/Dashboard (based on objective data)
- Remote Care Monitoring
- Patient Reported Outcome Measures
TOP BENEFITS FOR PHYSICAL THERAPISTS:
- Patient Compliance/Accountability
- Care Coordination
- Consistent Patient Education
TOP BENEFITS FOR ORTHOPEDIC SERVICE LINE ADMINISTRATORS:
- Outcomes Reporting/Dashboard (based on objective data captured from sensors)
- Patient Reported Outcome Measures
- Syncing of patient outcomes results and patient clinical data with the EMR to provide a more complete picture
TOP BENEFITS FOR PATIENTS:
- Instructional Videos, Visually Guided Home Exercise, Telehealth Connection to Provider
- Convenience—Can be used anywhere, anytime
- Flexibility in Exercise Programs (e.g., pause, restart, skip)
TECHNOLOGY SOLUTIONS MUST SOLVE IMPORTANT PROBLEMS
During the interviews, we consistently heard the need for proof points to demonstrate new technologies and processes. We heard that sales teams approach healthcare organizations and orthopedic practices with new technologies every day. Yet, providers are reluctant to adopt new technology unless it can solve a critical problem, integrate with clinical workflows, save time and money and has a pre-existing business model (i.e., reimbursement). And rightly so, since new solutions involve changing how some clinicians are doing their jobs today. Providers do not favor treating patients differently or practicing differently due to different reimbursement models. The investment in changing protocols or caring for patients outside the hospital and practice site must save time and be worthwhile. Integrated solutions, via wearable sensors and smart mobile devices, that aid patient recovery while automating the reporting of results and events (complications, pain scores) can pay off when scaled across multiple orthopedists and broadly adopted by patients. This applies to both episodes of care and traditional fee-for-service reimbursement models.
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To be continued: This insight is Part 3 in a series of four parts.
A full download of the article will be available at the end of the series.